Client Executive focusing on ensuring service quality for key accounts at HUB24, a leading wealth industry provider. Engaging in transitions, onboarding, and client relationship management while addressing escalations.
About the role
- Group Sales Executive at Journey Beyond supporting seamless group journeys in tourism. Collaborating with teams to manage bookings, ensure quality, and enhance structures.
Responsibilities
- Act as a key point of contact for group and charter enquiries
- Support BDMs with group bookings, allocations, amendments and special requirements
- Liaise with reservations, operations and revenue teams to ensure clear communication and delivery
- Contribute updates and insights to monthly group meetings
- Take initiative to identify and streamline group sales processes and ways of working across all Journey Beyond brands
- Building strong relationships with partners and stakeholders
- Supporting the development of sales tools and resources, including the Groups Pack
- Identifying opportunities to improve processes and overall group performance
Requirements
- Experience in a sales, group bookings, reservations or guest services role — ideally within travel, tourism or hospitality
- Confidence working across multiple systems, databases and digital platforms
- Strong written and verbal communication skills, with an ability to build rapport with a wide range of stakeholders
- A proactive, solutions‑focused mindset and a genuine commitment to delivering exceptional customer and partner experiences
- Excellent organisational skills, with the ability to manage competing priorities, deadlines and multiple projects at once
- A collaborative approach, remaining calm, adaptable and accountable in a dynamic environment
- Commercial curiosity and a passion for improving processes and finding smarter ways of working
Benefits
- Generous discounts on Journey Beyond travel and experiences
- Study Assistance Policy
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Flexible working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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