Senior Case Manager resolving technical and non - technical issues related to Expereo's services through customer liaison. Continuously optimizing processes for exceptional customer service.
About the role
- Manager overseeing blending and seasoning activities to ensure safe preparation of raw meat/poultry blends. Responsible for compliance with food safety and operational efficiency in a USDA-FSIS environment.
Responsibilities
- Oversee all formulation and blending activities and performance to ensure safe and efficient operations
- Communicate expected performance results and ensure pertinent production information is disseminated effectively to all shift personnel in a timely manner
- Review shift metrics with the Partners to maintain awareness of performance to standard and schedule
- Ensure ongoing compliance with all Salm Partners and USDA sanitation and food safety requirements
- Oversee and monitor the set up and operation of the blending room equipment and processes to meet the blending schedule
- Oversee and ensure regrind usage from Case Pack is consumed into Blending as scheduled and in compliance with defined requirements
- Review the daily production reports, tracking and reporting down-time and blends completed; provide summary updates weekly
- Review and update Standard Operating Procedures; ensure they accurately represent the process in place and are being followed
- Monitor the production process flow and implement suggestions for throughput improvements; assign and assist with continuous improvement projects as required
- Participate in test-product planning meetings prior to and after the test runs
- Confer with Maintenance personnel, operators and helpers to resolve equipment problems
- Communicate production issues and concerns to the Shift Manager; relay concerns with regard to equipment performance, product quality, safety and food safety to Maintenance and/or Q partners in a timely manner
- Prepare performance evaluations and provide performance feedback through the review process
- Address and resolve partner issues through effective coaching and the progressive disciplinary process
- Identify Partner training needs and seek additional resources as needed to further develop partner skills
- Monitor Partner work schedules and attendance; manage the time-off request process and report unplanned absences in a timely manner to the HR department
- Review and approve request for temporary personnel weekly for the following week's staffing needs
- Conduct utility knife checks on a monthly basis
- Conduct periodic Safety Observation Audits and Lockout/Tagout audits to ensure compliance
- Promote a positive and supportive work environment
- Ensure sanitation duties (e.g. change-over sanitation) are completed as required
- In absence, shift managers are to cover your role
- Ensure partner compliance with SOP, SSOP, GMP, and SQF requirements
- Follow and ensure compliance with all safety rules and regulations per established company policies
- Perform all other duties as assigned.
Requirements
- A Bachelor's degree in Food Science, Meat Science or related field is strongly preferred
- Completion of a sausage-processing short-courses is highly desirable
- Prior leadership experience and a minimum of 3 years previous work experience in a USDA-FSIS regulated meat/poultry manufacturing environment is required
- Experience with meat blending operations or ready-to-eat processed meats manufacturing is also required
- Meat technology knowledge and ability to troubleshoot common blend-quality issues is strongly preferred
- Experience in formulating sausage to defined fat and moisture levels is highly desirable
- Experience in incorporating water/fat-binding ingredients (e.g. soy proteins, oat fiber) and inclusions (e.g. individual quick frozen vegetables, cheese) into sausage would be extremely advantageous.
Benefits
- 401(k) with company match
- Health, dental, and vision coverage
- Optional Health Savings Account (HSA)
- Company-paid short-term disability and life insurance
- Paid time off (PTO)
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
Case Manager responsible for resolving technical and non - technical issues related to Expereo’s services. Collaborating with customers and local providers to enhance customer experience.
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