Overseeing delivery excellence across client portfolios in Argentina. Leading teams and driving strategy to ensure operational health and client satisfaction.
About the role
- Fire Service Manager responsible for customer satisfaction and team management in fire services. Ensuring contractual obligations are met and resolving complaints effectively.
Responsibilities
- Drive customer satisfaction, supervising a team of technicians, service sales reps, inspectors, and administrators.
- Ensure contractual obligations are fulfilled while quickly resolving customer complaints.
- Implementing plans, programs, and processes designed to meet or exceed goals and objectives.
- Lead the Service Department to an approved financial plan.
- Effective and timely customer communications, building solid customer relationships.
- Train service personnel, building a team with the skills to support and grow the district.
- Conduct employee evaluations and communicate performance improvement strategies.
- Ensure compliance with safety programs, reviewing productivity, and measuring performance.
Requirements
- Minimum of 8 years’ Fire industry experience in an integrated systems service environment.
- Demonstrated management and leadership abilities to include training and team building.
- Strong presentation and negotiation skills.
- Proficient with MS Office applications.
Benefits
- Competitive pay.
- Paid vacation, holidays, and sick time
- Comprehensive benefits package, medical, dental, and vision care – available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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