Market Manager recruiting vendors to support orders and resolve production issues at ServiceLink. Collaborating with vendors and internal staff to meet business objectives and ensuring quality standards.
About the role
- Digital Platform Analytics & Reporting Manager developing dashboards and analytics reporting for customer journey insights at USG. Leading initiatives to drive informed decision-making and enhance customer experiences.
Responsibilities
- Build and maintain journey-centric dashboards and analytics reporting
- Unify and validate data from multiple systems
- Standardize KPIs across all of North America
- Design advanced visualizations, conduct customer journey analysis to surface actionable insights
- Ensure data quality and present clear findings to support data-driven decision-making across customer service, marketing, and program management teams
- Drive stakeholder adoption of analytics tools and reporting
- Educate teams to utilize insights for continuous improvement
- Lead cross-functional analytics initiatives and ensure impact of digital success programs is measured and demonstrated
Requirements
- 6+ years of experience, ideally within analytics, customer experience, or digital platform reporting
- Bachelor’s or advanced degree in data science, MIS, business analytics, or a related field
- Familiarity with customer journey mapping, service metric analysis, and digital success toolsets such as Salesforce
- Demonstrated ability to interpret complex data and produce actionable business recommendations
- Hands-on expertise with journey analytics and visualization tools (CJA/O platforms, Adobe Analytics, Tableau, Power BI, etc.)
- Practical experience unifying data, integrating source systems, and data quality management
- Experience managing large datasets, programmatic analysis and strategic, cross-team analytics projects
- Strategic business problem solving and documented ability to translate into meaningful KPIs
- Project and program management skills, including the ability to lead projects
- High attention to detail ensuring data accuracy and integrity.
Benefits
- Health insurance
- 401(k) Investment Plan with company match
- Pension plan
- Paid time off
- Paid holidays
- Quarterly (hourly) / Annual (salary) bonus potential based on performance metrics tied to safety, quality, and productivity
- Additional programs like life insurance, accident insurance, legal insurance, pet insurance
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