Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
FB
Onsite Process Improvement Analyst
Posted 4 hours ago
About the role
- Process Improvement Analyst responsible for delivering improvements across the organization. Collaborating with Operations leaders to streamline tasks and enhance efficiency.
Responsibilities
- Collaborate closely with Operations teams under the COO to understand workflows, performance drivers, and operational challenges.
- Conduct detailed data analysis to uncover inefficiencies, trends, and opportunities for process improvement.
- Design, develop, and deploy automation solutions, streamlining manual, repetitive tasks, providing teams with time they can allocate toward higher-value work.
- Document current-state and future-state processes using appropriate methodologies (e.g., flowcharts, value-stream mapping).
- Track and report on process improvement initiatives and the process improvement program, quantifying business impact such as time savings, cost reductions, and risk mitigation.
- Prepare and deliver clear, well-structured presentations to senior leadership, highlighting opportunities, recommendations, and results.
- Partner with cross-functional teams to support change management and ensure successful execution of process improvements.
- Maintain awareness of policies, operational controls, risk considerations, and regulatory expectations to ensure improvements strengthen compliance as well as efficiency.
- Understanding the importance of compliance with all federal and state regulations.
- Other duties as assigned.
Requirements
- Bachelor’s degree in business administration, operations management, data analytics, or related discipline
- MBA is a plus but not required.
- Experience or strong understanding of operational environments and banking products and services.
- Strong interpersonal and influencing skills and ability to interact with colleagues at all levels of skills.
- Strong critical thinking skills such as defining and deconstructing problems.
- Skillful at structuring and developing quantitative and qualitative analysis.
- Ability to structure and develop quantitative and qualitative conceptual analysis.
- Ability to build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.
- Ability and desire to foster and interact in a team environment, and willingness to contribute to team efforts.
- Highly proficient using technology including, including, limited to, SQL Power BI, Visio, MS Office (Excel, PowerPoint, Word, and Outlook) internet applications, and SharePoint.
- Excellent communication skills (listens, speaks, and writes well); able to interact effectively and respectfully with people of various responsibilities and authorities (employees, key contacts, executives, etc.), including supervisors and co-workers.
- Dedicated to following and maintaining deadlines.
- Critical-thinking, judgment, and problem-solving skills.
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