Senior Manager overseeing the desktop support team at Tokio Marine North America Services. Ensuring efficient operations, high customer satisfaction, and team performance metrics.
About the role
- Field Service Manager leading a team of Field Service Engineers for Teradyne Defense and Aerospace. Responsible for installation, maintenance, and hardware support of test systems while ensuring customer satisfaction.
Responsibilities
- Mentor and coach a team of Field Service Engineers
- Manage customer relationships, expectations, and schedule
- Engage in cross-functional communication
- Balance contractual obligations across the team schedule
- Perform scheduled maintenance and instruct maintenance training courses
- Manage and delegate cases in the support queue
Requirements
- 5+ years experience in Automated Test Equipment industry
- Experience in installation and maintenance of complicated electronics test equipment
- Demonstrated skills in mentorship and communication
- Experience managing teams preferred
- Secure clearance is preferred. Must be able to obtain and maintain secure clearance once hired.
Benefits
- medical, dental, vision
- Flexible Spending Accounts
- retirement savings plans
- life and disability insurance
- paid vacation & holidays
- tuition assistance programs
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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