Associate Business Analyst at Equus Software providing innovative solutions for client’s technical requirements while supporting the Global Client Success team.
About the role
- Business Process Analyst leveraging AI to improve business processes for Global Customer Services at Teradyne. Collaborating with stakeholders and integrating IT to operationalize service products.
Responsibilities
- Become the expert in our business processes and systems
- Represent the GCS organization in enterprise-wide projects
- Collaborate with business process owners to detail business requirements and success metrics
- Leverage skills in AI to identify and implement process improvements
- Integrate with IT and Program Managers on system integrations and implementations
- Understand our reporting requirements and develop approaches to extract required data summaries
- Develop process and technology roadmaps in line with business objectives
- Develop an understanding of our service product offerings and how to operationalize them in our business systems
- Communicate with both technical and non-technical audiences and bridge the gap between their perspectives
Requirements
- Bachelor’s degree in business, Engineering or a related field.
- English Proficiency
- 5 years of experience in the following: Business process analyst or similar roles.
- ERP (ex. Oracle/SAP/ServiceNow), CRM (ex. Salesforce), and Vizio
- Excellent communication skills.
- Problem solving skills.
- Great stakeholder management skills.
- Flexibility to work with stakeholders located in other time zones
Benefits
- Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, life insurance, paid vacation & holidays, tuition assistance programs, and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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