Associate Business Analyst at Equus Software providing innovative solutions for client’s technical requirements while supporting the Global Client Success team.
About the role
- Associate Business Analyst at Equus Software providing client support and innovative solutions for technical requirements. Collaborating with teams in a hybrid environment based in Plano, TX.
Responsibilities
- Ability to effectively problem-solve issues to resolution, this will require the ability to partner with your team for additional support when needed.
- Skilled in organizing client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications.
- Able to perform requirement analysis, configuration, testing and issue resolution.
- When requested, participate, or assist in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team.
- Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
- Gain exposure to Equus products and client projects; both technical and functional, with hands-on assignments.
- Develop strong working relationships with clients and internal teams.
- May at times participate in a quarterly live chat rotation with other team members to provide exceptional service to our clients who are requesting online help.
- Participate in team standups and meetings.
- Participate in client working sessions.
- Participate in other Equus internal initiatives.
- Seek out information about the global mobility industry and software industries and apply that knowledge to day-to-day activities.
Requirements
- Bachelor’s degree in computer science or a related discipline from an accredited college/university.
- Analytical and conceptual thinking skills.
- Efficiently handle data-intensive and time-sensitive tasks.
- Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
- Ability to quickly understand our client needs and technical expectations both verbally and written.
- Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
- Strong analytical and detail-oriented skills required.
- Team player with a positive attitude required.
- Desired: Technical background with understanding and/or experience in software development and/or web technology.
Benefits
- Flexible Health Benefits
- Holiday
- PTO 25 days
- Sick
- Retirement Matching 401(k)
- Maternity/Paternity
- Volunteer Day
- Referral Program
- Mentoring Program
- L&D Program
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