Customer Solutions Analyst Intern supporting supply chain processes at Nestlé in Brussels. Overseeing claims management and enhancing customer satisfaction through efficient practices.
About the role
- Business Analyst managing IT projects for EXL’s Insurance product and related industry solutions. Responsibilities include process design, collaboration with development team, and documentation.
Responsibilities
- Planning and designing business processes
- Assist in formulating recommendations to improve and support business activities
- Work on system designs and business architecture
- Collaborate with development and system SMEs
- Support Development and Quality Assurance efforts as needed
- Lead the development of new client interfaces while simultaneously assisting with maintenance of existing interfaces
- Documenting business requirements and specifications
- Ensure that all details around product development are captured in documents and stored in a structured format
- Identify improvement opportunities in the product for improved customer experience
Requirements
- 4 to 8 years overall experience**
- At least 4 years as Business Analyst working with Development Team
- BS / BE / MCA / MBA / PGDM
- Certification in Insurance or IT Business Analysis Preferred
- Property and Casualty Insurance knowledge**
- IT Business Analysis experience**
- Detailed understanding of IT Project Documentation is mandatory**
- Experience to define scope of projects and user story articulation**
- Familiarity working within a project management framework**
- Direct client-facing / consulting experience**
- Time management skills, able to delivery within set timelines**
- Analytical and problem solving skills**
- Quality Assurance and UAT**
- Intermediate Microsoft SQL Server Management Studio**
- Should be able to write queries and procedures**
- JIRA**
- Experience working in an Agile environment**
- Familiarity working with XML, JSON a plus**
- Understanding of Power BI, how to create dashboards etc. (good to have not mandatory)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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