Client service assistant for Grupo BAUMINAS handling customer inquiries and ensuring efficient post - sales processes. Collaborating with internal departments to enhance client satisfaction and service execution.
About the role
- Lead Specialist in Customer Experience streamlining Supply Chain operations at dsm-firmenich in India. Engaging with customers, resolving issues, and enhancing service standards.
Responsibilities
- Streamline Order-to-Cash processes and coordinate customer needs efficiently.
- Accurately comprehend and input customer demand.
- Resolve supply chain challenges to ensure smooth deliveries.
- Foster transparent and effective communication between customers and Firmenich, providing timely feedback.
- Take ownership of customer constraints and continuously enhance service standards.
- Initiate, monitor, and close out customer non-conformities effectively.
Requirements
- Graduation/post-graduation, preferably MBA/PGDBM.
- 5–10 years of experience in Supply Chain or Customer Experience.
- Strong business acumen, leadership, collaboration, analytical skills, and communication.
- Proficiency in SAP.
Benefits
- A space to grow by encouraging curiosity and an open mindset.
- A culture that prioritizes physical and mental well-being.
- A flexible work environment that empowers accountability and ownership.
- Barrier-free communities where every employee is valued and respected.
- Equal access to opportunities, belonging, and authenticity.
- A strong belief that collaboration with customers drives success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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