Senior Service Delivery Manager coordinating service agreements and major incidents. Overseeing service quality and technical operations for secure digitization solutions in Bonn.
About the role
- Tunnel Manager leading execution of TfL's responsibilities under Road Tunnel Safety Regulations. Focused on safety, maintainability, and operability of road tunnels, while consulting stakeholders.
Responsibilities
- To provide leadership in the execution of TfL's responsibilities as defined in the Road Tunnel Safety Regulations 2007
- The Road Tunnel Manager provides whole-life focus on the safety, maintainability and operability of road tunnels
- Ensuring TfL's operating duties and obligations are fulfilled in consultation with all relevant stakeholders
- The post holder applies extensive expertise in the field of Road Tunnel Management, providing authoritative technical and functional leadership
Requirements
- Educated to degree standard or equivalent
- Formal qualification in a related technical subject desireable
- Chartered or Incorporated Engineer preferred
- Good working knowledge of statutory obligations and legal frameworks (including Health and Safety legislation)
- An excellent understanding of the principles and practice of infrastructure asset management and maintenance of Road Tunnels
- Excellent understanding of contract management or outsourcing arrangements including KPIs/Specific Performance Indicators, contractual levers, relationships etc. (Desired)
- Significant knowledge of applicable health and safety legislation, industry best practice, standards and guidance
- Experience from acting as a Road Tunnel Manager on one or more significant tunnels, preferably within the UK or EU, or performing a similar role in a different but tunnel or safety operations related environment. (Essential)
- Experience of multi-agency incident response planning and interventions and engaging with senior representatives across emergency services and interal / external stakeholders. (Preferred)
- Experience of maintaining excellent relationships and liaison with team members, customers and key stakeholders. (Preferred)
- Experience of working in a matrix management environment, creating win-win scenarios and building cross-organisational processes to make teams more productive and efficient. (Essential)
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
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