Responsable du processus de gestion des devis de pièces de rechange chez GE Power Conversion & Storage. Gérant une équipe et optimisant le service client dans un environnement technique.
About the role
- Senior Service Delivery Manager coordinating service agreements and major incidents. Overseeing service quality and technical operations for secure digitization solutions in Bonn.
Responsibilities
- Manage fulfillment of service-related contracts and agreements with customers (e.g., Service Level Agreements) and assume operational responsibility for technical services
- Coordinate major incidents and take responsibility for incident resolution; support operational implementers in handling complex changes, major incidents and problems
- Take ownership of Service Catalog Management, Service Design, Service Level Management and the associated processes in the ITSM tool
- Actively participate in handling customer requests, preparing proposals, customer contracts and service agreements (SLAs), and advise the sales organization
- Develop metrics to control service quality (KPIs) and implement them; conduct regular quality reviews to improve service quality, including initiating improvement measures
- Produce SLA/KPI reports, manage data to improve service delivery and prepare and present information for management
- Actively contribute to the development of strategic topics in Service Operations and identify trends to continuously improve customer satisfaction
Requirements
- Degree in Business Informatics, Computer Science, Natural Sciences, Industrial Engineering or Business Administration, or a comparable qualification
- Relevant professional experience in Service Level Management for technically demanding products, coordinating a complex service operation and managing partners and suppliers
- Practical experience applying project, risk and stakeholder management instruments, project controlling and reporting, as well as experience in process management and process optimization
- ITIL certification (preferably ITIL Expert) or a comparable certification
- Experience with analysis and visualization tools such as Power BI, MS Excel, etc., and with common knowledge management tools such as MS SharePoint, Confluence, etc.
- Excellent German and good English skills, both written and spoken
- Confident presence, diplomatic skills across different hierarchy levels, team spirit, organizational talent and an independent, customer-oriented working style
Benefits
- Great team spirit in a competent, future-proof work environment with unique projects
- Balanced work–life situation thanks to flexible working models and hours and 30 days of vacation per year
- Top equipment, modern tech stack and innovative collaboration tools
- Individual training and development opportunities as well as specialist and leadership development programs
- Attractive centrally located office
- Sports partnerships, preventive health courses and running events
- Company pension scheme, support measures for childcare and caregiving for relatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Installation and Commissioning Manager overseeing budgets, resources, and technical leadership for electrification systems in GE Vernova's Power Conversion & Storage business.
SE
Senior Heavy Duty Power Customer Portfolio Manager managing contracts and customer relations for GE Vernova. Responsible for overseeing project deliverables and customer satisfaction in the Power Outage sector.
Responsable du Pôle Data & IA d'Atos, pilotant les activités autour de l'intelligence artificielle et de l'analytique avancée. Développement de relations clients et supervision de programmes de transformation complexes.
Assistant Store Manager at Coach demonstrating business acumen and delivering sales results through employee development. Focused on operational efficiencies and customer loyalty in a luxury retail environment.
Supports McKesson's innovation strategy by managing innovation projects and cross - functional teams. Tracking milestones and delivering pilots, proofs of concepts, and minimum viable products.
Service Manager responsible for logistics services for Sizewell C construction, ensuring safety and efficiency. Leading a team and managing contracts up to £200m across project lifecycle.
Installation Manager/Black Hat providing operational oversight and safety management for contractors at Hinkley Point C. Ensuring compliance, reporting, and teamwork in a fast - paced environment.
Health and Safety Manager overseeing site safety compliance and managing performance indicators at Sizewell C for Wilson James. Implementing safety practices and collaborating with teams for continuous improvement.
Environmental and Sustainability Manager managing ESG reporting and Net Zero processes for Wilson James at Sizewell C construction site. Supporting environmental management and compliance efforts in the construction logistics sector.