Hybrid Service Performance Manager – Professional Services, Digital

at Illinois Department of Human Services

• Job title: Service Performance Manager – Professional Services, Digital
• Job type: Full Time
• Experience level: Senior
• Salary: £65,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Service Performance Manager Team Lead managing service delivery in Professional Services & Digital for Transport for London. Ensuring effective collaboration in high-stakes operational environments while leading a team.

Responsibilities

• Manages the delivery of the Services within the PS&D area which may go across the whole of the Technology and Data Directorate.
• Responsible for the introduction of new services into the Operation Teams, managing service levels, project introduction & transition and the setting up of contracts.
• Accountable for the delivery of complex projects and the management of transition of services into BAU.
• Proactively leading primarily a team of SPM's (within PS&D and collaboration with other towers SPMs) to ensure effective collaboration, engagement and smooth operation of the safety critical and business critical services.
• Available on site at Pier Walk or GLA Customer site for 3 days (minimum) per week.

Requirements

• Extensive experience in Supplier relationship management with excellent customer relationship skills, and with proven experience of managing stakeholders at all levels of the organisation.
• Extensive experience of running and supporting multiple Operational services as identified under special accountabilities above.
• Excellent oral written customer engagement & communication skills at a business.
• High volume of Safety Critical & Business services delivered to the following organizations: GLA family, LLDC, OSDC and similar areas.
• A good working knowledge of the service areas highlighted in special accountabilities area.
• Leadership skills; interpersonal skills and the ability to manage and resolve conflict.

Benefits

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel