Customer Consultant at Skipton Building Society engaging with customers in Clitheroe & Barnoldswick Branches. Providing personalized solutions and exceptional service to meet customers' needs.
About the role
- 1st & 2nd Level Support Agent providing expert assistance at TX Group, Switzerland's leading digital hub. Offering varied support roles from Service Desk to Onsite Support in Belgrade.
Responsibilities
- Manage Tickets: Receive, record, and prioritize incoming incidents and service requests in our ticketing system, ensuring that each case is accurately documented, categorized, and tracked from start to resolution.
- Gather Information: Collect the details needed to classify and resolve issues efficiently.
- Communicate Clearly: Keep users informed and supported by maintaining open, respectful communication and collaborating with third parties to ensure issues are resolved efficiently and positively.
- Solve or Escalate: Resolve issues when possible, or escalate them to the right team.
- Stay Proactive: Spot recurring issues and suggest improvements.
Requirements
- Languages: Fluent in German and English (French is a plus).
- Customer Focus: Friendly, professional, and service-oriented mindset.
- Experience: Prior experience in IT Service Desk and/or Support roles, ideally within ITIL processes.
- Structure: You’re comfortable following workflows and established processes.
- Tech Skills: Familiar with tools like Google Workspace, Slack, and other modern platforms.
- Problem-Solving: Analytical, solution-focused, and detail-oriented.
- Reliability: You take pride in punctuality, precision, and ownership of your work.
- Calm Under Pressure: You stay cool even when things get busy.
Benefits
- Modern Workspace: A vibrant, well-equipped office in Belgrade.
- The Right Tools: Access to up-to-date technology and hardware.
- An International Team: Work with skilled and fun colleagues from Switzerland and beyond.
- Continuous Growth: Opportunities to learn, share, and shape your role.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Quality Analyst managing QA for Customer Support teams at Chip, assessing AI interactions and ensuring compliance with quality standards.
Customer Service Representative supporting dental professionals with enquiries and orders. Collaborating with a friendly, passionate team in Australia’s fastest - growing dental supplier.
Service Support Specialist in Sartorius managing quotations, invoices, and customer information. Collaborating with service team and engineers to enhance customer satisfaction.
Associate Product Support Specialist delivering clinical support for Stryker’s Upper Extremities products. Focused on optimizing surgical outcomes and enhancing customer service with healthcare professionals.
Customer Support Associate managing customer inquiries for Monmouth Cards via multiple channels. Ensuring smooth support experience with a focus on inventory and order management.
Customer Care Agent providing support to national and international customers for niceshops. Handling inquiries via email, chat, and phone with a focus on quality and precision.
Adviseur Klantenservice MKB supporting Dutch entrepreneurs with their banking needs and business inquiries. Collaborating with a team and working in a hybrid environment to assist clients effectively.
Customer Service Advisor for MKB handling entrepreneurial banking inquiries while collaborating with a team of 25. Engage in hybrid work balancing home and office commitments.
Customer Service Liaison ensuring a positive patient experience for cardiovascular outpatient services at Carle Health. Collaborating with staff and leadership to improve patient experience metrics and address concerns.