Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.
About the role
- Service Support Specialist in Sartorius managing quotations, invoices, and customer information. Collaborating with service team and engineers to enhance customer satisfaction.
Responsibilities
- Support the service team by raising quotations, creating service agreements, actioning service agreement amendment enquiries, following up on renewals, invoicing, ensuring all documentation is correct and inputting details on to the system
- Play an important role in the day to day running of the service team, scheduling engineer appointments, being their first point of contact for customers via phone and email to ensure a smooth transition throughout the contract renewal process
- Collaborate closely with engineers and the finance team, building and maintaining good working relationships to enhance the customer experience
- Run regular reports, be responsible for ordering service agreement consumables, update spreadsheets and process emails from a shared inbox
Requirements
- Strong experience within a support administration position
- Very good attention to detail with the ability to spot errors and rectify them
- Proactive in your approach with the ability to multitask and prioritise your workload
- Enjoy working as part of a team as well as individually
- Confident communicator making yourself easily approachable and adapting to the changing needs of customers and internal stakeholders
- Ability to take ownership of varied processes
- Experience in SAP (Service Module) would be ideal though full training will be provided
- Strong Microsoft Excel skills
- Must have the right to work in the UK
Benefits
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Work-life Balance: Remote options, flexible work schedules
- Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
- Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services
- Attractive Working Conditions: 37.5 hours working week, 25 days annual leave plus public holidays, annual option to buy, sell or carry over annual leave, free parking on site, free hot and cold drinks
Job title
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