Service Support Specialist in Sartorius managing quotations, invoices, and customer information. Collaborating with service team and engineers to enhance customer satisfaction.
About the role
- Customer Support Associate managing customer inquiries for Monmouth Cards via multiple channels. Ensuring smooth support experience with a focus on inventory and order management.
Responsibilities
- Handle inbound customer phone calls via RingCentral
- Respond to customer inquiries across Email/ticketing system (Zendesk), SMS (Klaviyo), Messaging platforms (Meta and other channels)
- Maintain and manage ticket queues to prevent backlog
- Proactively follow up on open or unresolved tickets
- Coordinate with store locations and warehouse teams to check inventory availability, verify order status, and resolve customer issues efficiently
- Communicate clearly and professionally across all channels
- Escalate complex or sensitive issues when necessary
Requirements
- Strong written and verbal communication skills
- Comfortably handle phone, email, and messaging support simultaneously
- Highly organized and detail-oriented
- Able to take ownership and follow through without reminders
- Comfortable switching between multiple tools and platforms
- Reliable and consistent with response times
- Experience with customer support tools or CRM systems (preferred)
- Experience in e-commerce or retail (preferred)
- Familiarity with sports cards or collectibles (preferred)
Benefits
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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