Senior Quality Analyst managing QA for Customer Support teams at Chip, assessing AI interactions and ensuring compliance with quality standards.
About the role
- Customer Consultant at Skipton Building Society engaging with customers in Clitheroe & Barnoldswick Branches. Providing personalized solutions and exceptional service to meet customers' needs.
Responsibilities
- Warmly welcome customers, both in-branch and over the phone
- Engage with customers to uncover and understand their needs
- Offer personalized solutions that meet customer needs
- Proactively reach out to customers over the phone
- Ensure customer records are up-to-date and accurate
- Identify and support vulnerable customers
- Understand and adhere to policies, standards, and controls
Requirements
- Previous experience of interacting with customers
- Experience in person or over the phone is acceptable
- Experience can be from retail, food & beverage, guest services, or health/care sector
- Passion for delivering exceptional service and going above and beyond
- Ability to work well alongside others with a ‘one-team’ mindset
- Ability to react fast when the day gets busy
- Excellent time management skills
- Desire and ability to grow, adapt and change
Benefits
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays rising to 30 days after 5 years
- Holiday trading scheme allowing the ability to buy and sell additional annual leave
- Generous employer matched pension contributions – up to 10% per annum
- Access to benefits portal with Employee Assistance Programme
- Online employee discount platform for retailers, entertainment, eating out and travel
- Three paid volunteering days per year
- Colleague mortgage and savings accounts
- Host of colleague discount schemes
- Commitment to training and development
- Private medical insurance for all colleagues
- Salary Sacrifice Scheme for hybrid/electric car
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
1st & 2nd Level Support Agent providing expert assistance at TX Group, Switzerland's leading digital hub. Offering varied support roles from Service Desk to Onsite Support in Belgrade.
Customer Service Representative supporting dental professionals with enquiries and orders. Collaborating with a friendly, passionate team in Australia’s fastest - growing dental supplier.
Service Support Specialist in Sartorius managing quotations, invoices, and customer information. Collaborating with service team and engineers to enhance customer satisfaction.
Associate Product Support Specialist delivering clinical support for Stryker’s Upper Extremities products. Focused on optimizing surgical outcomes and enhancing customer service with healthcare professionals.
Customer Support Associate managing customer inquiries for Monmouth Cards via multiple channels. Ensuring smooth support experience with a focus on inventory and order management.
Customer Care Agent providing support to national and international customers for niceshops. Handling inquiries via email, chat, and phone with a focus on quality and precision.
Adviseur Klantenservice MKB supporting Dutch entrepreneurs with their banking needs and business inquiries. Collaborating with a team and working in a hybrid environment to assist clients effectively.
Customer Service Advisor for MKB handling entrepreneurial banking inquiries while collaborating with a team of 25. Engage in hybrid work balancing home and office commitments.
Customer Service Liaison ensuring a positive patient experience for cardiovascular outpatient services at Carle Health. Collaborating with staff and leadership to improve patient experience metrics and address concerns.