Technical Customer Success Specialist in a team developing web data gathering solutions. Providing exceptional customer experience and support for B2C/B2B clients.
About the role
- Technical customer success specialist fluent in Mandarin for a high-tech company Excillum. Managing customer support for X-ray technology installations and local digital marketing.
Responsibilities
- Coordinate X-ray source installations and act as a communication bridge between customers and our technical teams.
- Handle service cases, coordinate technicians, and escalate complex issues when needed.
- Manage orders for spare parts and consumables, including quotation handling and delivery tracking.
- Follow up on outstanding payments in a professional and culturally sensitive manner.
- Manage local digital marketing initiatives such as WeChat content, campaigns, and customer engagement.
Requirements
- A native or fluent Mandarin speaker with strong English proficiency.
- Probably having a Master of Science in Engineering or equivalent professional experience
- Familiar with tools such as CRM systems and WeChat Official Accounts.
- Experience in digital marketing or B2B customer service is a big plus.
Benefits
- A chance to work with cutting-edge technology
- An international work environment with passionate and highly skilled colleagues
- Flexible work arrangements and a modern office in Kista, Stockholm.
- Opportunities for professional growth in customer success, marketing, and technical support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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