Technical Customer Success Manager establishing client relationships around software solutions in the energy sector. Providing expertise and support while identifying upsell opportunities through a customer - focused approach.
About the role
- Senior Customer Success Engineer supporting existing mid-market and enterprise clients in software testing solutions. Leading customer success and enhancing software deployment processes with strategic insights.
Responsibilities
- ミドルマーケット〜エンタープライズの既存顧客に対し、事業計画・プロダクトロードマップに基づいた戦略的なカスタマーサクセスをリードする
- 高度な技術要件・組織課題に対し、Autifyの技術を活かした最適な活用設計・運用改善を行い、LTV最大化を支援する
- 利用データや成果指標をもとに、経営層・意思決定者へROIを可視化した成果報告および成長戦略を提案する
- テックタッチ／ロータッチを組み合わせたハイブリッドCSモデルを設計・実行し、スケーラブルな価値提供を推進する
- 利用状況データからリスク・拡大機会を早期に検知し、解約防止と活用促進を最適化する
- 高難度の技術課題やエスカレーションに対応するとともに、顧客インサイトを社内へ展開し、事業・プロダクトの成長に貢献する
Requirements
- ソフトウェア開発、QA、テクニカルCS、プリセールス、プロフェッショナルサービス等の分野で、主体的に業務を推進した経験
- エンジニア向けSaaSにおけるカスタマーサクセス、またはそれに準ずる顧客支援プロセスの設計・運用経験
- HTML／CSS／JavaScriptの基礎知識、およびWebアプリケーションのアーキテクチャやモダンな開発フロー（アジャイル、CI/CD等）への理解
- 顧客のビジネス課題を技術的な解決策に落とし込み、論理的に提案できる課題解決・設計力
- ハイタッチな顧客折衝力と、デジタルを活用したスケーラブルな支援への理解・関心
Benefits
- 各種社会保険完備
- 定期健康診断
- ストックオプション制度
- Mac book貸与
- リモートワーク手当
- 英語学習補助手当
- スキルアップサポート手当
- ビザサポート
- その他手当
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