Technical Customer Success Specialist in a team developing web data gathering solutions. Providing exceptional customer experience and support for B2C/B2B clients.
About the role
- Customer Success Engineer supporting enterprise clients in software testing and quality assurance. Collaborating on challenges and delivering solutions through automation tools and professional services.
Responsibilities
- 営業（AE）と連携し、エンタープライズ顧客のビジネス状況・課題を踏まえてアカウント成長機会を特定・推進する
- 既存顧客の活用成果を分析し、定量・定性の両面から成功事例を創出し、デモや技術支援を通じて社内展開を支援する
- 顧客目標に基づいたオンボーディングおよび活用促進施策を設計し、技術スタックに応じた最適な設定・テスト運用を提案する
- 利用データとヒアリングをもとに課題やボトルネックを特定し、本質的な課題解決を通じてROI最大化を支援する
- 高難度の技術的問い合わせに対し、関係部門と連携しながら主体的に調査・対応し、顧客との信頼関係を構築する
- 成功事例や技術知見、顧客の声を整理・共有し、支援品質向上およびプロダクト改善に貢献する
Requirements
- ソフトウェア開発、QA（テスト設計・自動化）、テクニカルサポート、またはエンジニア向けSaaSにおけるCS／プリセールスの実務経験
- HTML／CSS／JavaScriptの基礎知識、およびアジャイルやCI/CDなどモダンな開発プロセスへの理解
- 課題を自ら発見し、関係者と合意形成しながら解決へ導くコミュニケーション力・課題解決力
- 基礎的な英語力、または業務に必要な英語を主体的に学習する意欲
Benefits
- 各種社会保険完備
- 定期健康診断
- ストックオプション制度
- Mac book貸与
- リモートワーク手当
- 英語学習補助手当
- スキルアップサポート手当
- ビザサポート
- その他手当
Job title
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Experience level
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Degree requirement
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