Hybrid Customer Success Engineer

at HUMAN&HUMAN

• Job title: Customer Success Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £60,000 - £90,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Cloud, Cyber Security, Google Cloud Platform, Java, JavaScript, Node.js, Python, Go
• Location requirements: Hybrid, London, United Kingdom

About the role

• Customer Success Engineer integrating HUMAN’s products for clients while managing technical inquiries and documentation. Collaborating with Sales and Product teams to troubleshoot and improve services for clients.

Responsibilities

• Operates as the primary technical contact for HUMAN’s clients during product integration
• Be hyper responsive to team and client inquiries that demand immediate attention and quick turnaround time
• Work with HUMAN’s Sales, Product, Operations, Engineering, and Detection teams to deploy, configure and troubleshoot services for clients
• Develop technical documentation, both internally and externally
• Be a front line product expert
• Individually manage multiple simultaneous projects and track tasks to completion
• Understand your client's infrastructure and services - identify where HUMAN’s products best fit
• Cultivate collaborative relationships with Sales and Product leads to feed back client feature requirements into our products and services
• Vigilantly protect the confidentiality and privacy of client data.
• Be Human: Acclimate yourself to HUMAN culture and help us grow even more!

Requirements

• Bachelor’s Degree or equivalent experience in Computer Science, Computer Engineering or Information Technology Systems.
• Has been a Solutions Architect, Sales Engineer or Technical Account Manager experienced within Media and Advertising
• Foundational knowledge of Open Real-Time Bidding (RTB) lifecycle, IVT terminology, VAST
• Knowledge or experience working with viewability and brand-safety products for AdTech companies
• Familiarity working with advertising transparency standards such as ads.txt, app-apds.txt, and sellers.json files
• Experience with Programming and Scripting Skills such as HTML, Javascript, Java, Go, C++, Python, Shell, Node.js
• Ability to query datasets in Snowflake to validate integrations, help investigate IVT patterns, and troubleshoot client integrations
• Familiarity with web troubleshooting tools such as: Chrome DevTools, Postman, Swagger, Fiddler, APIs, etc.
• Familiarity with server, networking, and public/private cloud technologies (e.g., AWS, GCP)
• Experience working with JIRA and Confluence, and writing technical documentation for internal employees and external customers
• You are accountable and self-motivated - you are eager to learn every day, own timelines and ensure deliverables are met.
• Command strong organizational and communication skills, while being technically minded with an interest in advertising and click fraud, bot management, and cybersecurity.

Benefits

• Well-being and learning stipends
• Flexible work options
• Dedicated time off