Technical Customer Success Specialist in a team developing web data gathering solutions. Providing exceptional customer experience and support for B2C/B2B clients.
About the role
- Customer Success Manager serving technical stakeholders at Cloudinary, driving customer retention and revenue growth through expert guidance and relationship management.
Responsibilities
- Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions
- Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions
- Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention
- Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth
- Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions
- Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success
- Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies
Requirements
- 3+ years of experience as a Customer Success Manager in a SaaS company
- Proven track record of retaining and growing multiple customer relationships
- Experience with technical SaaS products; familiarity with web/mobile environments, APIs, DAM, and cloud-based technologies
- Excellent communication skills with the ability to engage effectively with enterprise customers
- Highly organized, self-motivated, and results-driven individual contributor
- Data-driven approach, leveraging customer insights and segmentation to tailor and optimize engagement strategies
- Minimal travel required (up to 10%, as needed)
- You have a strong track record of working toward revenue-linked (NDR/NRR/GRR) KPIs
- Your background includes driving product adoption across your customer base
- You have overseen a high-volume portfolio of 50+ customers, with a total book of business exceeding $1M
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Engineer optimizing the Momentum platform for healthcare sites in Switzerland. Collaborating with clients and internal teams to ensure successful software implementation and customer satisfaction.
Customer Success Engineer managing technical relationships with customers at dLocal. Assisting in resolving operational difficulties while ensuring customer satisfaction in a fintech environment.
Customer Success Engineer integrating HUMAN’s products for clients while managing technical inquiries and documentation. Collaborating with Sales and Product teams to troubleshoot and improve services for clients.
Technical Implementation Specialist at Fiserv supporting deployment and configuration of Digital Banking applications using Microsoft technologies. Collaborating with clients to ensure operational readiness and secure system operations.
Director Customer Success Engineering leading a technical team to ensure customer success with Redpanda’s streaming data platform. Managing solutions architects, processes, and customer engagement strategies.
Senior Customer Success Engineer supporting existing mid - market and enterprise clients in software testing solutions. Leading customer success and enhancing software deployment processes with strategic insights.
Customer Success Engineer supporting enterprise clients in software testing and quality assurance. Collaborating on challenges and delivering solutions through automation tools and professional services.
Technical customer success specialist fluent in Mandarin for a high - tech company Excillum. Managing customer support for X - ray technology installations and local digital marketing.
AI Implementation Engineer responsible for deploying and managing AI solutions for customer success at Nextiva. Collaborating with teams to enhance customer experiences and AI - driven workflows.