Technical Customer Success Manager establishing client relationships around software solutions in the energy sector. Providing expertise and support while identifying upsell opportunities through a customer - focused approach.
About the role
- Customer Success Engineer managing technical relationships with customers at dLocal. Assisting in resolving operational difficulties while ensuring customer satisfaction in a fintech environment.
Responsibilities
- Managing all technical aspects of the relationship with our customers.
- Assisting customers when experiencing any operating or procedural difficulty with the use of our products.
- Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
- Escalates more complex and/or high-priority problems when needed to appropriate support personnel for resolution or escalation path.
- Verifies that suggested solutions effectively resolve the customers’ problems through verbal or email follow-up.
Requirements
- Bachelor’s degree in Computer Science, Engineering or similar field.
- Experience in dealing with customers from a technical approach.
- Knowledge of SQL and Excel.
- Passion for customer success and deep interest in understanding client needs; Excellent interpersonal and communication capabilities to build effective relationships with customers and work effectively with them.
- Great analytical and technical abilities.
- Project management familiarity is a plus.
- Experience with big data is a plus.
Benefits
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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