Technical Customer Success Specialist in a team developing web data gathering solutions. Providing exceptional customer experience and support for B2C/B2B clients.
About the role
- Technical Implementation Specialist at Fiserv supporting deployment and configuration of Digital Banking applications using Microsoft technologies. Collaborating with clients to ensure operational readiness and secure system operations.
Responsibilities
- Install, configure, and support Internet-based applications using Microsoft technologies (.NET, IIS, Visual Studio)
- Manage and optimize Microsoft SQL Server databases and associated tools
- Troubleshoot and resolve complex infrastructure and application issues with minimal supervision
- Participate in escalated or high-priority projects with short notice
- Ensure secure system operations and proper handling of sensitive data in compliance with data privacy laws and industry standards
- Work closely with clients to understand infrastructure requirements and deliver client-facing documentation (e.g., Infrastructure Plans, Test Plans, Whitepapers)
- Develop and maintain formal documentation, tools, and processes to improve team efficiency and consistency
- Collaborate with development, QA, and operations teams to ensure end-to-end system reliability and performance
Requirements
- 5+ years of experience with Microsoft Web Technology stack (IIS, .NET Framework, Visual Studio)
- Strong proficiency in Microsoft SQL Server (installation, configuration, performance tuning)
- Solid understanding of web service technologies and formats, particularly XML, XSD, and SOAP
- Proven experience managing system deployments and configurations in a secure, scalable environment
- Strong familiarity with data privacy laws and secure system design principles
- Exceptional documentation and communication skills
- Ability to work independently and manage deliverables without constant oversight
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Engineer optimizing the Momentum platform for healthcare sites in Switzerland. Collaborating with clients and internal teams to ensure successful software implementation and customer satisfaction.
Customer Success Engineer managing technical relationships with customers at dLocal. Assisting in resolving operational difficulties while ensuring customer satisfaction in a fintech environment.
Customer Success Engineer integrating HUMAN’s products for clients while managing technical inquiries and documentation. Collaborating with Sales and Product teams to troubleshoot and improve services for clients.
Customer Success Manager serving technical stakeholders at Cloudinary, driving customer retention and revenue growth through expert guidance and relationship management.
Director Customer Success Engineering leading a technical team to ensure customer success with Redpanda’s streaming data platform. Managing solutions architects, processes, and customer engagement strategies.
Senior Customer Success Engineer supporting existing mid - market and enterprise clients in software testing solutions. Leading customer success and enhancing software deployment processes with strategic insights.
Customer Success Engineer supporting enterprise clients in software testing and quality assurance. Collaborating on challenges and delivering solutions through automation tools and professional services.
Technical customer success specialist fluent in Mandarin for a high - tech company Excillum. Managing customer support for X - ray technology installations and local digital marketing.
AI Implementation Engineer responsible for deploying and managing AI solutions for customer success at Nextiva. Collaborating with teams to enhance customer experiences and AI - driven workflows.