Hybrid Senior Service Engineer

at LG Energy Solution Vertech, Inc.

• Job title: Senior Service Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: $97,000 - $146,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Linux, Perl, Python, TCP/IP
• Location requirements: Hybrid, Westborough, United States

About the role

• Senior Service Engineer providing advanced technical support for battery energy storage systems. Analyzing operational issues and collaborating with multiple teams for continuous improvement.

Responsibilities

• Serve as the primary technical resource for AEROS-related issues on operational BESS sites, providing Level 2/3 support to our field personnel for software and integrated system troubleshooting.
• Analyze system logs, alarms, and performance data to identify root causes of operational issues and implement corrective actions.
• Collaborate with Software, Network, and Performance Engineering teams to resolve escalated issues, apply patches, and validate fixes in live environments.
• Maintain and update service documentation, including troubleshooting guides, knowledge base articles, and SOPs for software-related service tasks.
• Support remote diagnostics and, when necessary, provide on-site assistance for critical issues impacting system availability or performance.
• Monitor trends in recurring issues and contribute to continuous improvement initiatives for service processes and system reliability.
• Assist in lifecycle planning by identifying software dependencies, obsolescence risks, and upgrade requirements for deployed systems.
• Provide technical training and guidance to field service technicians and engineers on AEROS functionality and integrated system troubleshooting.

Requirements

• Bachelor’s degree in computer science, electrical engineering, or related technical field.
• 5+ years of experience in software/hardware troubleshooting for complex systems, preferably in industrial, BESS, or renewable energy applications.
• Strong understanding of Linux environments, networking fundamentals, and system-level integration concepts.
• Proficiency in analyzing logs, debugging basic software issues, and using diagnostic tools.
• Familiarity with networking and serial communication protocols such as SPI, I2C, UART, and CAN, Modbus TCP/IP.
• Excellent communication skills for cross-functional collaboration and customer interaction.
• Ability to work independently in a fast-paced multi-project environment.
• Preferred but not required: Proficiency in C, C++, C#, Python, Perl, or other scripting language for analytics and diagnostics.
• Knowledge of CMMS systems, BESS maintenance, and asset lifecycle management practices.
• Prior exposure to SCADA systems, battery & energy management platforms, and power electronics.

Benefits

• 100% employer sponsored medical, dental and vision insurance
• Flexible working hours