Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Senior Service Engineer providing advanced technical support for battery energy storage systems. Analyzing operational issues and collaborating with multiple teams for continuous improvement.
Responsibilities
- Serve as the primary technical resource for AEROS-related issues on operational BESS sites, providing Level 2/3 support to our field personnel for software and integrated system troubleshooting.
- Analyze system logs, alarms, and performance data to identify root causes of operational issues and implement corrective actions.
- Collaborate with Software, Network, and Performance Engineering teams to resolve escalated issues, apply patches, and validate fixes in live environments.
- Maintain and update service documentation, including troubleshooting guides, knowledge base articles, and SOPs for software-related service tasks.
- Support remote diagnostics and, when necessary, provide on-site assistance for critical issues impacting system availability or performance.
- Monitor trends in recurring issues and contribute to continuous improvement initiatives for service processes and system reliability.
- Assist in lifecycle planning by identifying software dependencies, obsolescence risks, and upgrade requirements for deployed systems.
- Provide technical training and guidance to field service technicians and engineers on AEROS functionality and integrated system troubleshooting.
Requirements
- Bachelor’s degree in computer science, electrical engineering, or related technical field.
- 5+ years of experience in software/hardware troubleshooting for complex systems, preferably in industrial, BESS, or renewable energy applications.
- Strong understanding of Linux environments, networking fundamentals, and system-level integration concepts.
- Proficiency in analyzing logs, debugging basic software issues, and using diagnostic tools.
- Familiarity with networking and serial communication protocols such as SPI, I2C, UART, and CAN, Modbus TCP/IP.
- Excellent communication skills for cross-functional collaboration and customer interaction.
- Ability to work independently in a fast-paced multi-project environment.
- Preferred but not required: Proficiency in C, C++, C#, Python, Perl, or other scripting language for analytics and diagnostics.
- Knowledge of CMMS systems, BESS maintenance, and asset lifecycle management practices.
- Prior exposure to SCADA systems, battery & energy management platforms, and power electronics.
Benefits
- 100% employer sponsored medical, dental and vision insurance
- Flexible working hours
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