Desk Administrator role in Investment Management firm assisting with client services and administration tasks. Responsibilities include client account setups, document management, and report drafting.
Responsibilities
Assist with the new client account opening process as appropriate
Assist with drafting client reports and correspondence that would accompany valuations, dealing letters or Investment Manager recommendations and responses to ad hoc client requests or queries
Typing and filing
Present documents professionally and in an appropriate format for Investment Manager sign-off
Proof-read and check documents
Follow up promptly on unfamiliar terminology, unclear speech or corrections
Maintain filing systems, update information regularly and ensure internal CRM system is kept up to date
Ensure filing systems are checked before annual File Review
Proactively look for efficiencies and potential process improvements
Complete SharePoint forms for Investment Manager approval
Prepare payment, receipt, transfer and other forms for Investment Manager approval
Help resolve administrative queries
Take telephone messages and relay to Investment Manager
Ensure client background & suitability reports are kept up to date
Provide desk administration cover during periods of high volume, illness or other absence
Make low risk payments via CRM up to £50k
Any other ad hoc team administration as required
Help resolve and respond to administrative queries from clients, referring where appropriate to Investment Manager
Develop relationships with clients by arranging and assisting at meetings as appropriate, including the preparation of necessary documentation
Check dealing data to ensure reporting procedures are followed correctly
Prepare transactions on the Firm’s systems for processing by the Investment Manager
Requirements
Excellent written and verbal communication skills
Able to develop and maintain excellent internal and external relationships
Good customer facing skills
Analytical and numerate
Highly organised
Able to multi-task and prioritise tasks effectively
Computer literate and advanced user of Microsoft Excel, Outlook and Word
GCSE (or equivalent) English (grade C or above)
A minimum of 2 year’s financial services experience in client administration
Demonstrable interest in City Markets and Private Client Fund Management
Experience of Microsoft extended product range, including PowerPoint
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