Customer Experience Intern supporting Atlantic Union Bank’s CX team with data analysis, reporting, and process improvement. Gaining hands - on experience in customer sentiment and complaint management.
About the role
- Customer Service Representative at JMA helping customers with 5G solutions and shipments. Role requires collaboration across teams in a dynamic and supportive environment.
Responsibilities
- Help customers get the solutions they need be it materials and/or services
- Expert in international custom clearance issues
- Manage and facilitate attested invoices and Certificates of Origin, Letters of Credit and/or other instruments of International trade. (Works with bank, Chamber of Commerce and logistics teams coordinating paperwork and execution of tasks associated with the L/C or other)
- Interact extensively with internal and external customers to clarify their needs, set clear expectations
- Provide quotes and product lead times
- Take customer and intercompany orders and process in ERP system
- Responding to customer enquiries through email
- Provide post order service, including billing support and returns
- Handling complex requests and product complaints
- Processing credits for product defects or customer satisfaction
- Providing support to Account Managers, Field Sales Reps, Application Engineers and internal customers
- Coordinate international shipments, including quoting rates, coordinate pickup and returns with freight forwarder and customer
- Denied parties screening, preparing commercial invoices
- General office management and filing
Requirements
- Bachelor degree or equivalent experience in international customer service and import / export shipment
- Excellent listening skills and problem-solving skills relative to customer inquiries
- A commitment to consistently exceed the customer's expectations
- The ability to learn and understand quickly
- The ability to be flexible, proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
- The ability to prioritize your workload, handle interruptions, and work on several different tasks simultaneously in a fast paced environment
- The ability to maintain a positive attitude and work effectively and independently and within a team environment
- High level of accommodation as demonstrated through urgency of execution
- Proficiency in operating a PC with basic knowledge of Microsoft Excel, Word & Outlook
- Extensive working ERP experience, SAP preferred
- Clear understanding of Incoterms 2010
- Experience in international customs clearance requirements and triangulation shipments
- Languages: English (mandatory). Italian / French / German (an advantage)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Specialist managing product and service inquiries over phone and email at Fokus Ski. Collaborating with teams to resolve customer issues and improve service quality.
Internship in Customer Service at Arjo providing administrative support and customer assistance in a healthcare environment. Work closely with teams for efficient service delivery in Rome, Italy.
Product Support Specialist for Stryker's Joint Replacement business in Scotland. Promoting Hip and Knee products and providing clinical support to customers during surgeries.
Product Support Specialist providing clinical support for Stryker's Joint Replacement products in Iberia. Responsible for training, servicing and collaborating with healthcare professionals in the region.
Clinical Support Specialist working with Philips healthcare technology. Delivering education and clinical consultancy services to enhance customer satisfaction and system performance.
Customer Service Representative supporting internal and external customers at ANDRITZ. Handling inquiries, quotes, and order processing in the Pulp & Paper Service department.
Customer Service Representative supporting sales cycle for internal and external customers in the Pulp & Paper Service area. Collaborating with various teams to manage orders, inquiries, and quotes.
Optical Assistant at Specsavers supporting customer interactions and booking eye tests. Gain professional training in a friendly team environment at the Redhill location.
Customer Service Agent at H.B. Fuller managing order cycles for clients in Brazil. Collaborating with cross - functional teams for effective customer service and timely order execution.