Hybrid Customer Service Representative

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About the role

  • Help customers get the solutions they need be it materials and/or services
  • Expert in international custom clearance issues
  • Manage and facilitate attested invoices and Certificates of Origin, Letters of Credit and/or other instruments of International trade. (Works with bank, Chamber of Commerce and logistics teams coordinating paperwork and execution of tasks associated with the L/C or other)
  • Interact extensively with internal and external customers to clarify their needs, set clear expectations
  • Provide quotes and product lead times
  • Take customer and intercompany orders and process in ERP system
  • Responding to customer enquiries through email
  • Provide post order service, including billing support and returns
  • Handling complex requests and product complaints
  • Processing credits for product defects or customer satisfaction
  • Providing support to Account Managers, Field Sales Reps, Application Engineers and internal customers
  • Coordinate international shipments, including quoting rates, coordinate pickup and returns with freight forwarder and customer
  • Denied parties screening, preparing commercial invoices
  • General office management and filing

Requirements

  • Bachelor degree or equivalent experience in international customer service and import / export shipment
  • Excellent listening skills and problem-solving skills relative to customer inquiries
  • A commitment to consistently exceed the customer's expectations
  • The ability to learn and understand quickly
  • The ability to be flexible, proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
  • The ability to prioritize your workload, handle interruptions, and work on several different tasks simultaneously in a fast paced environment
  • The ability to maintain a positive attitude and work effectively and independently and within a team environment
  • High level of accommodation as demonstrated through urgency of execution
  • Proficiency in operating a PC with basic knowledge of Microsoft Excel, Word & Outlook
  • Extensive working ERP experience, SAP preferred
  • Clear understanding of Incoterms 2010
  • Experience in international customs clearance requirements and triangulation shipments
  • Languages: English (mandatory). Italian / French / German (an advantage)

Job title

Customer Service Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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