Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
About the role
- Collections Intern assisting Finance team with payment processing, billing, and customer inquiries. Work hybrid in São Paulo for a company transforming financial operations globally.
Responsibilities
- Payment Processing and Application: Working with the Finance team to guarantee that all payments that are not applied automatically are having a ticket raised and followed up till payment is applied. This task is crucial for keeping customer accounts up-to-date and providing a clear picture of outstanding debt.
- Invoicing and Billing: Interns often assist with generating and sending out invoices to customers.
- Customer Inquiries/Disputes: They serve as an important point of contact for our team in any inquiries/disputes. An intern might handle a variety of inquiries, such as requests for invoice copies, payment confirmations, or explanations of billing discrepancies.
- Reconciliation and Data Entry: Working with the Finance team, Interns perform crucial reconciliation tasks. This includes matching bank statements with recorded payments to identify and resolve any discrepancies.
- Collections Support: While not typically handling complex collections, an intern can assist with the initial stages. This may involve sending out payment reminders, making follow-up calls on overdue invoices, and documenting communication with customers.
- Filing and Documentation: Interns help with clerical duties such as organizing and maintaining financial records, both physical and digital. This ensures that documentation for invoices, payments, and communications is readily available for audits and internal reviews.
Requirements
- Microsoft Excel: Proficiency in Excel is non-negotiable. Interns will use it for data entry, creating spreadsheets to track payments and outstanding balances, and performing reconciliations. Skills like using formulas (e.g., VLOOKUP, SUMIF) and creating pivot tables are particularly valuable.
- Languages: Spanish and English fluency required, Portuguese fluency a plus
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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