Provide L2/L3 functional support for Oracle Fusion Financials modules at Jade Global. Analyze and resolve incidents within SLA timelines while coordinating with technical teams.
Responsibilities
Provide L2/L3 functional support for Oracle Fusion Financials modules
Analyze, troubleshoot, and resolve incidents and service requests within SLA timelines
Perform root cause analysis (RCA) for recurring issues
Coordinate with technical teams for data fixes, integrations, and reports
Requirements
Provide L2/L3 functional support for Oracle Fusion Financials modules
Analyze, troubleshoot, and resolve incidents and service requests within SLA timelines
Perform root cause analysis (RCA) for recurring issues
Coordinate with technical teams for data fixes, integrations, and reports
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