Executivo de Contas at Ituran managing client relationships, focused on retention and business expansion. Engaging with B2B partners to drive growth and satisfaction.
Responsibilities
Manage the portfolio of active clients, with a focus on relationship management, retention and account expansion;
Conduct periodic follow-up meetings (business reviews) to identify upsell and cross-sell opportunities;
Map stakeholders and clients' needs to propose tailored solutions;
Act in a consultative manner, ensuring the best customer experience and satisfaction with contracted products and services;
Keep CRM records up to date and report performance indicators;
Collaborate with internal teams to ensure delivery of customer value;
Anticipate churn risks and propose corrective actions;
Meet growth targets for the client base and relationship KPIs.
Requirements
Previous experience in account management, commercial partnerships, or B2B sales (Farmer profile);
Experience in partner relationship management and development, focusing on retention, business expansion and increasing share within the base;
Experience conducting commercial meetings, solution presentations and business reviews with partners;
Knowledge of CRM systems (Pipedrive, Salesforce, HubSpot or similar) for portfolio, opportunity and pipeline management;
Ability to analyze results and indicators (KPIs), such as revenue, churn, client-base growth and partner performance;
Intermediate knowledge of Microsoft Office suite;
Valid Category B driver's license (CNH) and availability to travel throughout Brazil.
Benefits
Competitive salary
Meal or food allowance
Transportation allowance
Health insurance
Healthtech platform - Dr. Alper
Dental plan
Pharmacy assistance
TotalPass: gym network membership
Education assistance (some rules apply for requesting this benefit)
Career development opportunities: online learning and corporate education programs
Agreements with educational institutions that provide discounts on courses
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