Hybrid Configuration Manager – DHS Federal Law Enforcement Training Center

at IT Coalition

• Job title: Configuration Manager – DHS Federal Law Enforcement Training Center
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, ITSM, ServiceNow
• Location requirements: Hybrid, Brunswick, United States

About the role

• Configuration Manager overseeing configuration management processes for FLETC’s IT environment. Ensuring compliance with DHS/FLETC standards and collaborating with technical teams on documentation and integrity.

Responsibilities

• Develop, maintain, and enforce configuration management policies, procedures, and standards.
• Establish and maintain configuration baselines for systems, applications, hardware, and documentation.
• Identify, document, and track configuration items across the enterprise and ensure version accuracy.
• Oversee and manage change control processes, including impact assessments, approval coordination, version control, and verification after changes.
• Maintain CM documentation including: Configuration Management Plans (CMPs), CI inventories and baselines, Change request records, Configuration status accounting documentation.
• Conduct routine CM audits to verify configuration integrity and compliance with DHS/FLETC requirements.
• Collaborate with engineers, system administrators, cybersecurity personnel, and other technical teams to document system changes, updates, and configuration impacts.
• Monitor adherence to configuration governance and ensure traceability of system modifications.
• Support system lifecycle management activities such as deployments, upgrades, transitions, and decommissions.
• Maintain configuration repositories, diagrams, records, and related documentation.
• Prepare reports, dashboards, and configuration status updates for program leadership and stakeholders.
• Provide training and guidance to staff on CM processes and tools.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or related discipline; or equivalent experience.
• Minimum 5–10 years of experience in configuration management, systems administration, or IT lifecycle management.
• Experience developing configuration management plans, processes, and documentation.
• Strong understanding of configuration identification, configuration control, status accounting, and CM audits.
• Previous experience with CM tools such as ServiceNow, Remedy, SharePoint, Git, or equivalent systems.
• Familiarity with ITIL or other structured IT service management frameworks.
• High attention to detail and strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a DHS Public Trust or higher clearance level (as required by position/contract).

Benefits

• outstanding compensation and benefits plan