Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
About the role
- Technical Support Engineer providing customer support for an AI contracting platform. Responsibilities include troubleshooting technical issues and collaborating cross-functionally to ensure customer satisfaction.
Responsibilities
- Provide responsive and exceptional support to new and existing customers via email and phone.
- Evaluate, troubleshoot, replicate and document product bugs for further escalation to Engineering.
- Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience.
- Identify and author knowledge base articles for product features and FAQ's and how-to.
- Leverage your customer interactions to help improve product roadmap and customer experience.
- Develop and document best practices for support process improvements and triaging of product feedback and enhancements.
Requirements
- 2+ years of experience in a customer service and/or technical support role.
- Strong technical aptitude and exceptional communication skills (written and verbal).
- An empathetic mindset with the drive to advocate for our customers.
- Ability to appropriately prioritize and escalate customer issues.
- Excellent troubleshooting and deep analytical skills.
- Experience and desire to work cross-functionally.
- Team and goal-oriented. High output; low ego.
- Live chat experience.
- Basic knowledge of ServiceCloud or other customer service software.
Benefits
- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven for you and your partner
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
- And most importantly: the opportunity to help build the company you want to work at
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
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