Clinical Support Trainer & CX Expert driving clinical adoption and customer excellence at Dandy, transforming dental practices globally. Delivering training, support, and coaching for digital workflows.
About the role
- Commercial Support Specialist supporting sales team by maintaining customer data and assisting with proposals. Facilitating commercial growth in the EMEA region while actively managing client relationships.
Responsibilities
- Maintain accurate customer master data, pricing, and commercial records.
- Assist with quotes, proposals, and orders, ensuring timely and accurate execution.
- Follow up on contracts and forecasts, ensuring alignment with Customer, Sales and Planning.
- Monitor commercial processes, prevent issues, and contribute to structured workflows.
- Provide data insights to support Sales in decision-making.
- Support Sales in seasonal campaigns and new product launches by contacting customers and distributors, providing information, and ensuring timely adoption and ordering.
- Identify opportunities to cross-sell other IRCA brands and offer customers full portfolio solutions.
Requirements
- HBO-level education or equivalent experience.
- Minimum 5 years in commercial or sales support, preferably in a manufacturing or B2B environment.
- Highly organized and detail-oriented, ensuring accuracy in customer data, contracts, and commercial processes.
- Strong problem-solver, capable of managing multiple priorities and resolving issues
- Proactive and hands-on, confident in picking up the phone to engage with customers and colleagues.
- Excellent communicator and collaborator, able to work effectively across teams.
- Commercially driven and practical, solution-focused, and able to work independently.
- Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and ERP systems (SAP preferred); CRM experience is a plus.
Benefits
- An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide
- Career growth opportunities, including possibilities abroad
- Flexible and hybrid working arrangements
- Health insurance coverage as per national labor contract
- Additional performance-related bonuses, depending on role and objectives
- Free company parking
- Company laptop and mobile phone
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Clinical Support Trainer & CX Expert driving clinical adoption in dental practices for Dandy, a modern dental company. Blending training and clinical support in a hybrid role.
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