Customer Service Specialist at Freetrade resolving customer inquiries through chat and email. Engaging customers in Budapest with a focus on retail investing and service excellence.
About the role
- Customer Success Support Specialist serving as primary support contact for healthcare customers. Focused on communication and problem-solving in a hybrid role based in Madison, WI.
Responsibilities
- Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk)
- Communicate clearly and professionally with physicians, technologists, and clinical staff
- Triage incoming support requests and coordinate with internal technical teams when needed
- Provide step-by-step guidance to users in a calm, clear, and patient manner
- Track and document issues thoroughly to ensure visibility and timely resolution
- Follow up proactively with customers to confirm resolution and satisfaction
- Escalate complex or urgent matters appropriately and ensure accountability through resolution
- Identify recurring themes and communicate trends to internal teams (Product, Engineering, Clinical, Sales)
- Contribute to process improvements and documentation to enhance the overall customer experience
Requirements
- High school diploma or GED required
- 2+ years of experience in customer service, client support, healthcare support, or related role
- Exceptional written and verbal communication skills
- Experience interacting with healthcare professionals strongly preferred
- Demonstrated ability to manage multiple priorities in a structured, organized manner
- Professional, calm, and solutions-oriented demeanor
- Strong follow-through and attention to detail
- Comfortable learning new software systems and tools
- Ability to work collaboratively in a remote and cross-functional environment
- Associates or Bachelor's degree in healthcare administration, communications, business, or related field preferred; equivalent work experience considered
- Familiarity with medical environments (hospital, imaging center, ambulatory clinic, etc.)
- Experience with ticketing systems (Zendesk, Freshdesk, HubSpot, etc.)
- Experience in medical device support, or healthcare operations
- Experience working within a Quality Management System (QMS) or regulated environment
- Light technical aptitude (comfort troubleshooting devices, basic system configuration)
Benefits
- Remote and flexible schedule - we are a remote company with hybrid options and support for flexible schedules!
- Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
- Paid time off options - we want our employees to rest, recharge, and feel better.
- Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
- Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
- 401k to help people invest in the future.
- Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Analyst enhancing business performance for dental clinics through integrated technology solutions. Collaborating with customers to ensure engagement and value generation with Clinicorp platform.
Clinical Support Trainer & CX Expert driving clinical adoption and customer excellence at Dandy, transforming dental practices globally. Delivering training, support, and coaching for digital workflows.
Clinical Support Trainer & CX Expert driving clinical adoption in dental practices for Dandy, a modern dental company. Blending training and clinical support in a hybrid role.
Client Support Specialist providing frontline B2B application support for Trackforce platform. Assisting clients with troubleshooting and issue resolution in a hybrid work environment.
Junior Property Expert role at Evalion GmbH involving customer communication and real estate assessments. Supporting the valuation of properties in a dynamic hybrid team environment in Berlin.
Customer service representative managing billing inquiries for Beneva’s clients in Quebec. Supporting clients in understanding payment processes and correcting errors in billing.
Customer Support role at Lloyds Banking Group providing face - to - face customer service in Burnley. Helping customers with banking tasks and promoting digital services while adapting to their needs.
Part - time Customer Support role providing face - to - face service in Barnsley branches. Supporting customers with banking tasks and helping them with digital services in a branch environment.
Part - time Customer Support role at Lloyds Banking Group in Birmingham providing face - to - face support to customers. Handling banking tasks and assisting with digital services as needed.