Customer Service Agent providing support for Restaurant POS systems at SpotOn. Ensuring high - quality client interactions and troubleshooting various technical issues.
About the role
- Customer Success Support Specialist serving as primary support contact for healthcare customers. Focused on communication and problem-solving in a hybrid role based in Madison, WI.
Responsibilities
- Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk)
- Communicate clearly and professionally with physicians, technologists, and clinical staff
- Triage incoming support requests and coordinate with internal technical teams when needed
- Provide step-by-step guidance to users in a calm, clear, and patient manner
- Track and document issues thoroughly to ensure visibility and timely resolution
- Follow up proactively with customers to confirm resolution and satisfaction
- Escalate complex or urgent matters appropriately and ensure accountability through resolution
- Identify recurring themes and communicate trends to internal teams (Product, Engineering, Clinical, Sales)
- Contribute to process improvements and documentation to enhance the overall customer experience
Requirements
- High school diploma or GED required
- 2+ years of experience in customer service, client support, healthcare support, or related role
- Exceptional written and verbal communication skills
- Experience interacting with healthcare professionals strongly preferred
- Demonstrated ability to manage multiple priorities in a structured, organized manner
- Professional, calm, and solutions-oriented demeanor
- Strong follow-through and attention to detail
- Comfortable learning new software systems and tools
- Ability to work collaboratively in a remote and cross-functional environment
- Associates or Bachelor's degree in healthcare administration, communications, business, or related field preferred; equivalent work experience considered
- Familiarity with medical environments (hospital, imaging center, ambulatory clinic, etc.)
- Experience with ticketing systems (Zendesk, Freshdesk, HubSpot, etc.)
- Experience in medical device support, or healthcare operations
- Experience working within a Quality Management System (QMS) or regulated environment
- Light technical aptitude (comfort troubleshooting devices, basic system configuration)
Benefits
- Remote and flexible schedule - we are a remote company with hybrid options and support for flexible schedules!
- Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
- Paid time off options - we want our employees to rest, recharge, and feel better.
- Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
- Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
- 401k to help people invest in the future.
- Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Analyst supporting customer journey mapping at Stefanini. Engaging in customer experience improvements for financial services and insurance products.
Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast - paced travel environment.
Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.
Customer Service Representative at Triad Financial Services managing mortgage inquiries and payments. Requires strong finance customer service skills and ability to operate under pressure.
Support & Distribution Specialist ensuring client satisfaction and efficient distribution processes at LANDR, a fast - growing audio company. Engage with users to resolve issues and maintain standards.
Customer Service Advisor managing technical queries for Polestar customers through various channels. Responsible for service quality and meeting customer satisfaction objectives.
Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
Customer Care Senior Analyst role focused on training clients and resolving software issues. Joining a team at a leading tech company in digital innovation across Europe.