EnsoData provides software-­as-­a-­service (SaaS) that enables the discovery, identification, and actionable reporting of critical to understand patterns and trends in health data.
EnsoData’s technology unlocks the vast wealth of clinical expertise lying dormant in archived data; by their leveraging big data and analytics engine, EnsoData enables software to automatically perform complex and time consuming data interpretation previously left to clinicians.
Their first product, EnsoSleep, uses big data and advanced algorithms to automate the scoring of sleep studies.

EnsoData

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technical-customer-success

EnsoData is a company specializing in the development of AI-powered software solutions for the healthcare industry, particularly in the area of sleep medicine. Their flagship product, EnsoSleep, is a cloud-based platform that enhances the process of testing, diagnosing, and managing sleep disorders. By utilizing advanced AI algorithms, EnsoSleep automates the scoring of sleep studies, enabling faster and more accurate assessments, which allows healthcare professionals to focus on patient care and improve treatment outcomes. EnsoData's solutions support a wide range of healthcare settings, including hospitals, independent sleep labs, and home testing environments.

EnsoData provides software-­as-­a-­service (SaaS) that enables the discovery, identification, and actionable reporting of critical to understand patterns and trends in health data.

EnsoData’s technology unlocks the vast wealth of clinical expertise lying dormant in archived data; by their leveraging big data and analytics engine, EnsoData enables software to automatically perform complex and time consuming data interpretation previously left to clinicians. Their first product, EnsoSleep, uses big data and advanced algorithms to automate the scoring of sleep studies.

• Assisting other Customer Success Engineers on complicated investigations and coding small bug fixes that can keep customers happy
• Facilitate new customer implementations or device integrations using a mix of standardized plans and unique problem solving
• Jumping in on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes as you work with an engineer to write and release the relevant code
• Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Working with the software engineering team to maintain >99% successful study-scoring throughput by helping with error reporting, system monitoring, and testing processes

Senior Customer Success Engineer

Senior Customer Success Engineer supporting healthcare customers by solving technical problems and enhancing product usability. Working with R&D and engineering teams to ensure customer success in implementations and integrations.

• Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports
• Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication
• Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Advising sleep lab staff on best practice workflows for efficiency and accuracy

Customer Success Engineer

Customer Success Engineer improving healthcare by solving technical issues and guiding customers through onboarding. Working with AI technology to enhance patient testing and diagnosis.

technical-writer

• Author, edit, and manage user documentation based on features in releases and request for customer-facing documentation including, but not limited to:
• User manuals, reference guides, instructions for use (IFUs), and release notes
• Customer application notes/technical tips
• White papers
• Creates, develops, plans, writes and edits operational and instructional documents for paper or online publication, or multimedia or web-based deliverables.
• Ensure documentation is clear, consistent, version-controlled, traceable, and conforms to the company documentation and quality system standards.
• Support documentation needs for regulatory submissions and audits (e.g., FDA, ISO).
• Maintain document control practices beyond the user documentation and for quality management system processes and records including review cycles, approvals, and archiving.
• Work closely with Engineering, Product, Quality, Regulatory, Clinical, and Customer teams to gather requirements and technical input; SME of customer-facing documentation and related regulatory compliance.
• Translate engineering and clinical concepts into structured, user-appropriate documentation.
• Reviews internal project documentation and participates as part of the product release team.
• Assist with customer-facing training materials such as writing, editing of drafts, and potentially help generate video.
• Interact with devices to determine functionality and work with internal clinical and support personnel on intended workflow(s).
• Help standardize documentation templates, style guides, and best practices.
• Improve documentation workflows to support scalability as the company grows.
• Identify gaps or inconsistencies and proactively recommend improvements.
• Recommends formats responsive to technical and customer requirements.

Technical Writer, Medical Device

Technical Writer at EnsoData translating complex technical concepts into clear documentation. Join a team improving healthcare through AI in the medical device sector.

product-designer

• Conduct user research to identify user workflow needs. 
• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications. 
• Collaborate with customers, product managers and developers to ensure design feasibility and alignment with project goals. 
• Perform usability testing to gather feedback and iterate on designs. 
• Develop and maintain design systems and guidelines that ensure consistency across products. 
• Stay updated with the latest industry trends, tools, and technologies to inform design strategies. 
• Present design concepts and rationale to stakeholders, clearly articulating design decisions.

User Experience Designer

User Experience (UX) Designer focused on optimizing web and mobile applications for healthcare technology. Collaborating with cross-functional teams to enhance user efficiency and satisfaction.

qa-engineer

• Architect, build, and maintain a robust, scalable, and maintainable E2E automation framework (e.g., using Playwright) from scratch.
• Design and implement effective test data creation, cleaning, and management strategies.
• Define, monitor, and report on key quality metrics to drive product and process improvements.
• Develop and execute automated verification test cases and procedures to verify system requirements for our Software as a Medical Device (SaMD) products.
• Break down feature components and design specifications into structured test plans, considering functionality, user experience, and regulatory risks.
• Develop and manage verification testing, which may be manual, semi-automated, or fully automated.
• Integrate automation tests into CI/CD pipelines to provide rapid feedback to the engineering team.
• Act as the subject matter expert for testing processes, ensuring regulatory compliance (FDA QSR, ISO 13485) through rigorous software testing, issue tracking, and documentation.
• Collaborate closely with design, engineering, and product teams to identify gaps, mitigate risks, and ensure quality is built into the development lifecycle.
• Work with customer success and engineering teams to investigate, reproduce, and verify bug fixes.
• Write and improve process documents related to the software testing lifecycle.

Quality Assurance Engineer

QA Engineer developing E2E automation framework for web and mobile applications in healthcare. Ensuring quality and regulatory compliance in a hybrid work environment.

implementation-specialist

• Manage, mentor and grow a team of Customer Success Engineers
• Implementation project management - oversee the end-to-end implementation lifecycle for new customers
• Customer engagement - be the escalation point of contact for customers; collaborate with resources to manage the customer to success
• Relationship management - be a partner to the Sales Team to support maximizing their impact on the business for everyone's success
• Lead process improvement initiatives that enhance scalability, efficiency and compliance (FDA, ISO 13485, HIPAA)
• Translate company strategy into clear team goals and measurable outcomes

Implementation Manager

Implementation Manager leading Customer Success Engineers, ensuring successful healthcare software deployment and supporting customer success objectives. Seeking experienced leader with healthcare technology expertise.

EnsoData provides software-­as-­a-­service (SaaS) that enables the discovery, identification, and actionable reporting of critical to understand patterns and trends in health data. EnsoData’s technology unlocks the vast wealth of clinical expertise lying dormant in archived data; by their leveraging big data and analytics engine, EnsoData enables software to automatically perform complex and time consuming data interpretation previously left to clinicians. Their first product, EnsoSleep, uses big data and advanced algorithms to automate the scoring of sleep studies.

EnsoData

About the company

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6 jobs found

Senior Customer Success Engineer

EnsoData

Customer Success Engineer

EnsoData

Technical Writer, Medical Device

EnsoData

User Experience Designer

EnsoData

Quality Assurance Engineer

EnsoData

Implementation Manager

EnsoData