Hybrid Senior Technical Support Engineer

Posted last week

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About the role

  • Support IQGeo products for customers in the Utility and Telecommunications markets.
  • Problem-solving skills, providing consulting to clients based on current operational processes.
  • Excellent communicator, written and verbally.
  • Support customers via phone, email, or case communication.
  • Identify customer needs and help customers resolve issues or understand IQGeo product functionality.
  • Follow up with customers to ensure their technical issues are resolved.
  • Analyze and report product defects to the IQGeo Product Engineering Team.

Requirements

  • Degree in Computer Science, Engineering required or related field; or equivalent work experience is preferred.
  • Minimum 5 years of comparable technology and industry experience.
  • Excellent analytical and problem-solving skills, and diagnostic skills using logs and metrics.
  • Experience with cloud infrastructure (AWS/Azure/GCP) and S3 technologies.
  • Experience with REST APIs, HTTP debugging, and authentication protocols.
  • Working knowledge of Git and CI/CD pipelines such as Jenkins.
  • Strong experience with open-source software technologies (Apache, OpenLayers, QGIS).
  • Experience with Kubernetes and Docker.
  • Experience with Linux System administration and bash scripting.
  • Experience with SQL and RDBMS technology (PostgreSQL).
  • Knowledge of programming, scripting, or rules-based languages (JavaScript / Python).
  • Experience with GIS systems of record, such as IQGeo, Esri, Smallworld, or QGIS.

Benefits

  • Flexible working arrangements to help employees balance professional responsibilities and personal commitments

Job title

Senior Technical Support Engineer

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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