Customer Success Manager driving impactful outcomes for customer satisfaction at Meltwater. Collaborating with internal teams to ensure product adoption and mitigate risks for clients in a hybrid work environment.
About the role
- Customer Success Manager at Blink, guiding B2B clients to achieve objectives and enhancing platform adoption. Building strong relationships to drive customer satisfaction and retention.
Responsibilities
- Developing a deep understanding of each customer’s business objectives, challenges, and industry trends.
- Acting as a trusted advisor - offering strategic recommendations to drive value, adoption, and long-term satisfaction with Blink.
- Building and nurturing strong relationships with key stakeholders, from day-to-day users to executive sponsors.
- Leading renewal and expansion conversations, identifying growth opportunities, and reducing churn.
- Creating compelling, value-led business cases to promote adoption of additional features or services.
- Collaborating with our Product and Engineering teams to champion the voice of the customer and inform the product roadmap.
- Delivering engaging webinars, training sessions, and reusable content that supports scalable customer success.
Requirements
- 3-5 years experience in a Customer Success role within a B2B SaaS business.
- Confidence managing the full customer lifecycle, including renewals and upsell conversations.
- A proactive, growth-oriented mindset and excitement about contributing to a scaling CS team.
- Empathy, strong listening skills, and a customer-first attitude.
- The ability to work independently with excellent time management and discipline.
- Strong technical and digital skills, able to automate tasks using online tools.
- Experience in a metrics-driven environment, with a results-oriented approach to your work.
- A competitive spirit, hunger for learning, and a drive to exceed expectations.
Benefits
- A competitive salary.
- Generous equity allocations with significant upside potential.
- 20 day's leave + public holidays.
- 401(k) A generous plan to help you save for a bright future.
- Private health insurance- we'll pay for your medical, dental, and vision coverage.
- Enhanced parental leave.
- Additional time off between Christmas and New Year.
- The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.
- Social events (lunches, breakfasts, nights out).
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