Customer Success Manager driving impactful outcomes for customer satisfaction at Meltwater. Collaborating with internal teams to ensure product adoption and mitigate risks for clients in a hybrid work environment.
About the role
- Intern in Customer Success Management at GreenPocket, specializing in smart energy solutions. Involves user experience tracking, customer satisfaction analysis, and project presentations.
Responsibilities
- User Experience: You will independently track the user experience of our products and systematically analyze the results.
- Customer Happiness Manager: You will design and analyze customer satisfaction surveys, derive actionable recommendations for our existing-customer strategy, and present your findings to project management.
- Visualization Specialist: In direct collaboration with customers, you will visualize their energy infrastructure and lay the groundwork for an optimal understanding of their needs.
- Presentation Talent: You will participate in customer meetings and engage clients with persuasive presentations.
- Own Project: You will take ownership of a Customer Success Management project that you will present to the team and the CEO at the end of your internship.
Requirements
- You are an enrolled student (at least in your third semester) studying Energy Economics, Business or Communication Sciences, or a related field.
- Ideally, you have some prior project management experience and have conducted analyses and evaluations — though this is not required.
- Familiarity with software tools such as JIRA and Confluence is desirable.
- In addition to an analytical mindset, you demonstrate a systematic and goal-oriented way of working.
- You are highly organized, proactive, and possess strong communication skills.
- You have very good German and good English skills and are proficient with common MS Office applications, especially Excel.
Benefits
- Intensive onboarding by our CEO and experts from project and product management.
- Startup atmosphere with the opportunity to help shape the green founder community.
- Continuous learning and opportunities to expand your personal and professional skills.
- Flexible working hours and the option to work from home.
- Regular team events and foosball breaks in a motivated, friendly team.
- Unlimited coffee and water supplies, plus regular fresh fruit.
- Conveniently located with excellent cultural, sports, and transport connections.
Job title
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Degree requirement
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