CRM - Manager responsible for strategic and operational oversight of Salesforce at Naue Group. Focused on process optimization and training across international locations.
About the role
- Customer Success Manager ensuring client satisfaction by guiding them in product utilization and executing growth strategies. Resolving client challenges and supporting business growth through successful product adoption.
Responsibilities
- Resolve client requests and challenges
- Coordinate product demonstrations for clients
- Assist in coordinating Training
- Perform Customer Quarterly Business Reviews (QBR)
- Sustain business growth and profitability by maximizing customer value by ensuring successful product adoption and usage.
- Mediate between client and organization
- Minimize client churn
- Travel and meet with Customers (10-15% Expectation)
- Aid in product design and development
- Work with Account Managers to prepare quotes and sales agreements
- Execute expansion bookings and renewals
Requirements
- 3-5 years of diverse experience in the Sales, Client Success, and Support roles in the software industry
- Experience working with executive leadership
- Excellent written and oral communication skills and negotiation skills
- Active listener
- Minimum of a bachelor’s degree
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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