Customer Success Manager at Blink, guiding B2B clients to achieve objectives and enhancing platform adoption. Building strong relationships to drive customer satisfaction and retention.
About the role
- CRM-Manager responsible for strategic and operational oversight of Salesforce at Naue Group. Focused on process optimization and training across international locations.
Responsibilities
- Assume strategic, conceptual and operational responsibility for our central CRM system (Salesforce)
- Strategic and content responsibility for the CRM system (Salesforce), including continuous development
- Design and optimization of business processes involving international locations
- Requirements management: capturing, prioritizing and implementing business unit requirements
- Implementation and roll-out of new functions and modules
- Planning and conducting training sessions; creating user documentation
- Ensuring data quality, maintenance processes and measures for data integrity and security
- Development of relevant dashboards and KPIs to measure CRM performance
Requirements
- University degree or vocational training in an IT field, or equivalent qualification
- Experience in administration and development of CRM systems
- Programming skills (e.g. JavaScript, Apex) and experience with APIs, triggers and workflows
- Project management experience, especially in CRM projects
- Analytical thinking and ability to implement complex requirements
- Team player with strong communication skills and a structured way of working
- Initiative and motivation to learn new technologies
- Very good German and English skills
Benefits
- Attractive salary models with collective agreement pay, including holiday pay and an annual special payment (Christmas bonus)
- 30 days of vacation based on a 37-hour work week covered by the collective agreement
- Option for e-bike leasing and company parking spaces
- Employee discounts via our partner corporate benefits
- Individual qualification and training measures
- Opportunities to further develop your personality and strengths
- A varied and exciting range of tasks
- Flat company structures with plenty of scope for initiative, new ideas and independent work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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