Senior Operations Manager overseeing operational efficiency and strategic direction in broadcasting. Serving as a liaison with infrastructure managers and optimizing resources across various platforms.
About the role
- Vice President, Americas Operations at Intrepid Travel overseeing operational delivery and incident management across North and South America. Driving strategic objectives and supporting global standards in operations.
Responsibilities
- Oversee the end-to-end operational delivery of Intrepid, external brand, and acquired business trips across the global country office network.
- Build leader capability and support country offices to maintain strong operational performance.
- Embed global standards and systems and drive continuous improvement.
- Lead safety, risk, and incident management, ensuring travelers, leaders, and partners are protected.
- Shape global and regional operational strategy, policy, and best practices.
Requirements
- Demonstrated operational and/or relevant business experience within a DMC environment or comparable setting.
- Proven experience in incident management and operational risk response.
- Experience operating at a senior management level, with responsibility for leadership and decision-making.
- Strong stakeholder engagement and relationship-building capability, with the ability to work effectively both independently and within cross-functional teams.
- Experience in operational implementation and end-to-end product delivery.
- Highly developed project management and organisational skills, with the ability to manage competing priorities.
- Strong analytical and problem-solving capability in addressing operational challenges and driving practical solutions.
- Solid understanding of Intrepid’s operating model and DMC network.
- Demonstrated ability to motivate, engage, and develop others within diverse, cross-cultural environments.
- Ability and willingness to work flexible hours when required and undertake regular business travel.
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
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