Onsite Settlements Strategy & Operations Manager

Posted 2 days ago

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About the role

  • Operational and strategic support role for Head of Client Settlements at BID Operations. Driving settlement initiatives and enhancing operational control across payment channels.

Responsibilities

  • This role is designed as a high-impact operational and strategic support function to the Head of the Client Settlements department.
  • The candidate will be responsible for driving settlement-related initiatives, enhancing PSP performance monitoring, improving funding workflows, and ensuring strong operational control across all payment channels.

Requirements

  • Daily validation of PSP deposit/withdrawal flows (success rates, processing time, reconciliation accuracy)
  • Monitor PSP cost structure (fees, FX cost, hidden cost leakage)
  • Identify anomalies in transaction behaviour and escalate risks proactively
  • Perform ongoing PSP risk assessment (counterparty risk, fund exposure, operational reliability)
  • Monitor PSP balances and liquidity distribution across channels
  • Support development of PSP risk dashboards and alert mechanisms
  • Review and improve current settlement SOPs and workflows
  • Identify inefficiencies in reconciliation, fund routing, and approval processes
  • Drive automation initiatives (API, dashboards, tagging systems)
  • Act as execution owner for settlement-related projects (for example, PSP API integration, auto-withdrawal, ledger monitoring)
  • Coordinate effectively with other departments, like Product, Tech, BO Funding, and Risk teams
  • Track project milestones and ensure timely delivery
  • Build structured reporting on PSP performance, funding flows, and operational KPIs
  • Support decision-making through data insights (cost optimization, risk exposure, efficiency improvements)

Benefits

  • Hybrid working arrangement.
  • Opportunities for enriching career growth, including exposure to regional contexts.
  • Complimentary snacks and beverages available in the office pantry.
  • Healthcare coverage (medical, dental, optical), gym benefits.
  • Flexibility in smart casual dress code.
  • Young, vibrant and open work culture.

Job title

Settlements Strategy & Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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