Operations Lead managing Collegeboxes day - to - day operations and coordinating team efforts. Focused on process improvement and ensuring high - quality service delivery in a fast - paced environment.
About the role
- Supervisor Service Operations developing procedures to enhance customer satisfaction and operational efficiency for Blue Cross of Idaho. Leading process improvements and analyzing performance metrics in claims operations.
Responsibilities
- Develop procedures in support of operational effectiveness, customer service goals and objectives.
- Support initiatives to increase provider and member satisfaction.
- Oversee analysis of key performance metrics to identify areas in need of training and improvement.
- Identify potential workflow improvements.
- Provide day-to-day oversight of assigned functional areas, ensuring work is completed accurately, timely, and efficiently.
- Analyze key performance metrics to identify trends, training opportunities, and workflow improvements.
- Lead and support process improvement initiatives, translating insights into actionable outcomes.
- Develop and refine departmental policies, procedures, service standards, and workflows.
- Partner with leadership to design and maintain reporting that supports operational and strategic decisions.
- Ensure effective workflows and maximize system efficiencies while maintaining quality performance standards.
- Provide consistent leadership through regular 1:1s, team meetings, and touchpoints that drive accountability, engagement, and development.
- Coach, mentor, and develop staff—creating a culture of ownership, growth, and continuous learning.
- Support goal-setting efforts for the team and department.
- Participate in internal and external audits as needed.
- Perform other duties as assigned.
Requirements
- 5 years’ prior relevant experience
- Previous experience in claims processing and/or health insurance operations is preferred.
- None specifically required, though Associate or Bachelor degree is desired.
Benefits
- paid time off
- paid holidays
- community service and self-care days
- medical/dental/vision/pharmacy insurance
- 401(k) matching and non-contributory plan
- life insurance
- short and long term disability
- education reimbursement
- employee assistance plan (EAP)
- adoption assistance program
- paid family leave program
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