Hybrid Regional Operations Manager

at Intrepid Travel

• Job title: Regional Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $67,000 - $72,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Denver, United States

About the role

• Regional Operations Manager overseeing the performance of adventure travel programs in alignment with company policies and best practices. Collaborating with teams to deliver operational excellence through effective training and support.

Responsibilities

• Ensure the successful, safe, and profitable operation of Intrepid & Wildland Trekking Co.’s program areas
• Responsible for the overall performance of the assigned region
• Ensure that office and guide teams are effectively hired, trained, supported, and managed
• Deliver exceptional operational outcomes and a positive employee experience
• Lead and partner closely with Deputy Operations Managers to support contracting, reservations, sales, emergency response, hiring and training, and other branch functions
• May perform additional duties beyond the core responsibilities as business needs evolve

Requirements

• In-depth knowledge of product, itineraries, destinations, and the adventure travel industry
• Ability to manage crises calmly and effectively and take responsibility for the safety of others.
• Outstanding organizational skills, attention to detail and the ability to delegate.
• Experience managing people and teams, including remote staff and leaders.
• Ability to travel to program branch locations, up to 4-5 times a year, as needed.
• Office duties required, ability to lift to 20 pounds and work at a computer station up to 40 hours per week;
• Skilled in communicating clearly, managing expectations, and ensuring employees understand and adopt new systems, structures, and ways of working.
• Meet company and DOT driving requirements and maintain a valid Driver’s License;
• Must be at least 21 years of age and able to pass a criminal background and MVR check;
• Maintain a current Wilderness First Responder, CPR & Epi Certification;

Benefits

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family