Operations Specialist responsible for global transport operations and customer support in a freight forwarder. Engaging with customers and managing transport arrangements for imports and exports.
About the role
- General Manager for EMEA operations at Intrepid Travel ensuring safe and consistent trip delivery. Driving operational excellence and supporting regional leadership across Europe, the Middle East and Africa.
Responsibilities
- Responsible for driving operational excellence across our regional country office network
- Ensure trips are delivered safely, consistently and in line with Intrepid’s global standards
- Work closely with regional and global leaders to shape operational strategy
- Embed best practices and support teams to perform at their best
- Develop and empower operations leaders across the region
- Provide guidance, oversight and support while fostering a strong performance and safety culture
- Lead role in serious and major incident management
Requirements
- Demonstrated senior operational leadership experience within a DMC or similar environment
- Proven experience leading incident management and operational risk response
- Strong experience in end‑to‑end operational implementation and product delivery
- Ability to lead, mentor and develop managers across diverse, cross‑cultural teams
- Highly developed stakeholder management and relationship‑building skills
- Strong project management, organisational and prioritisation capability
- Analytical, solutions‑focused mindset with the ability to drive continuous improvement
- Solid understanding of complex operating models and regional networks
- Willingness to work flexibly and undertake regular business travel
- Proficiency in French, Dutch, or another European language (preferred)
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
FG
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