Sales Engineer collaborating with SMB Sales team to provide product solutions for small and mid-sized businesses. Partnering on use-case discovery and working cross-functionally with Sales, Product, and Customer Success.
Responsibilities
Partner with Account Executives to support discovery, qualification and product demos
Translate customer business needs into clear, easy-to-understand product solutions
Answer functional and workflow questions, including understanding basic API integrations
Help customers understand how the product fits their business today and as they grow
Address common objections around fit, complexity, pricing, and change management
Act as a customer advocate by sharing product needs, enhancements and other relevant feedback with the Product team
Maintain strong working knowledge of product features and roadmap themes
Support the development of the Product Marketing strategy and its execution via conference attendance and thought leadership activities such as webinars and speaking engagements
Requirements
2–5 years of experience in Sales Engineering, Solutions Consulting, or Pre-Sales
Experience supporting SMB or mid-market customers in SaaS product sales
Strong communication and presentation skills, with the ability to explain software concepts simply and in a storytelling manner
Experience working alongside quota-carrying sales reps
Basic understanding of SaaS concepts (subscriptions, integrations, workflows)
Experience collaborating cross-functionally across Sales, Marketing and Product
Familiarity with basic API concepts and integrations preferred
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