Salesforce Administrator enhancing Signicat's Salesforce platform and ensuring operational effectiveness for sales and finance teams. Engaging stakeholders for business requirements and process improvements.
About the role
- Systems Administrator managing Salesforce applications and supporting infrastructure at FNBO. Responsible for system performance, enhancements, technical support, and reporting solutions.
Responsibilities
- Responsible for the end-to-end management of designated systems applications and their supporting infrastructure
- Maintain, install and configure system application and supporting infrastructure to meet business objectives
- Monitor, patch and deploy changes on the application and supporting infrastructure
- Testing application functions and upgrades
- Performance, reliability, and maintenance of assigned application(s) including completion of upgrades and implementations
- Work closely with capability owners, business units, and third-party vendors to support system enhancements
- Provide input into the application roadmap for further improvement and development
- Analyze new data requests and create recommendations for the development of new system reports / dashboards
- Seek opportunities to learn, automate, document, share, educate, and improve Enterprise processes and systems
- Provides metrics and other documentation to support analysis and findings
- Designs, develops, and maintains reports
- Coordinate, track and respond to data needs and requests from business unit
- Enhance end users’ knowledge, understanding and competency with assigned application(s)
- Identify, develop and recommend training opportunities that meet and support end user needs
- Participate in assigned team projects and agile ceremonies
- Understand and comply with bank policy, laws, regulations as applicable to your job duties
- Maintain up to date knowledge on application training and certifications
- 24/7 critical incident response is required
Requirements
- Bachelor’s Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience
- 3+ years of experience in information technology environment
- 1-3 years of Salesforce experience
- Experience working with third-party vendors (vendor hosted and on premise)
- Experience working in an Agile Scrum environment
- Demonstrate a consultative approach with the ability to analyze stakeholder’s needs
- Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions
- Good written and verbal communication, including technical writing skills
- Demonstrate problem solving and analytical skills in order to debug and troubleshoot issues
- General knowledge of Microsoft Office products
- Ability to multi-task while adhering to multiple timetables of completion
- Ability to conduct cost/benefit analysis
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
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