Managed Services Consultant responsible for supporting and optimizing use of Zendesk products. Collaborating with customers on strategies and ongoing engagement to drive value.
About the role
- Application Support Specialist assisting customers with technical and operational queries for ERP software. Respond to system inquiries and document issues with problem-solving skills.
Responsibilities
- The Application Support Specialist will be responsible for assisting our growing customer base with technical and operational queries across a wide range of business processes.
- Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution.
- Utilise creative thinking and problem-solving skills to address issues.
Requirements
- A day to day working knowledge of Accounting, ERP or Business Management Software systems OR a Degree or third level qualification in Computer Science, Accounting or Business.
- A good knowledge of financial and management reporting & a financial acumen.
- Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio (desirable but not essential as training will be provided).
- Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files (desirable but not essential as training will be provided).
- Experience in relevant business software – 3rd Party Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence (desirable but not essential as training will be provided).
Benefits
- Healthcare: Your health and well-being matter to us. Intact offers private healthcare to its employees.
- Flexibility: Our flexible working plan helps Intacters to manage a better work-life balance.
- Pension Plan: Intact contributes up to 3% of an Intacter's salary, helping them plan for the future.
- Exercise Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
- Holidays: Intact offers 25 days of paid leave, plus all UK Bank Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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