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Senior Complaints Coordinator at Capital One tackling customer inquiries and complaints. Provide exceptional service while advocating for customer needs in a remote role.
About the role
- Field Training Representative responsible for onboarding new clients to MedEx's healthcare management solutions, ensuring client satisfaction through training and support. Requires frequent travel to client locations.
Responsibilities
- As a member of the Compliance team for Healthcare Solutions, responsible for onboarding new clients, providing training both webinar and on-site at the client's location requiring frequent travel.
- Servicing and supporting client inquiries.
- Provide adequate hands-on training to support MedEx implementations.
- Establish and maintain long-term relationships with their designated clients to maintain a high retention rate.
- Effectively troubleshoot any technical issues and collaborate with other Inmar teams (Sales, Development, and Marketing).
- Maintain and adhere to operational guidelines to ensure clients are receiving the highest level of client experience.
- 50% to 100% overnight travel to client sites during the week, no travel on weekends.
Requirements
- 3-5 years of work experience in Pharmacy, hospital Rx, transaction/data processing environments, supporting SaaS solutions or other complex business account services, and training.
- Associate Degree as a minimal requirement: OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position.
- Intermediate-level proficiency with Microsoft Office Products (Word, Excel, PowerPoint), Google products, Linux, and Adobe.
- Experience with a CRM tool (Salesforce).
Benefits
- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans with company match
- Health Spending Accounts (HSA/FSA)
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
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