Field Training Representative responsible for onboarding new clients to MedEx's healthcare management solutions, ensuring client satisfaction through training and support. Requires frequent travel to client locations.
Responsibilities
As a member of the Compliance team for Healthcare Solutions, responsible for onboarding new clients, providing training both webinar and on-site at the client's location requiring frequent travel.
Servicing and supporting client inquiries.
Provide adequate hands-on training to support MedEx implementations.
Establish and maintain long-term relationships with their designated clients to maintain a high retention rate.
Effectively troubleshoot any technical issues and collaborate with other Inmar teams (Sales, Development, and Marketing).
Maintain and adhere to operational guidelines to ensure clients are receiving the highest level of client experience.
50% to 100% overnight travel to client sites during the week, no travel on weekends.
Requirements
3-5 years of work experience in Pharmacy, hospital Rx, transaction/data processing environments, supporting SaaS solutions or other complex business account services, and training.
Associate Degree as a minimal requirement: OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position.
Intermediate-level proficiency with Microsoft Office Products (Word, Excel, PowerPoint), Google products, Linux, and Adobe.
Experience with a CRM tool (Salesforce).
Benefits
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
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