Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Experience Representative enhancing vendor utilization of the Xvantage platform. Driving customer success through insights, training, and solutions development in a global technology firm.
Responsibilities
- Drive insights and actions for reseller partners and vendors
- Identify opportunities to increase usage of the Xvantage platform
- Develop a comprehensive understanding of products and services
- Stay updated with industry trends, technological advancements, and competitive offerings
- Conduct training sessions to ensure understanding of category solutions
- Collaborate with the sales team to identify customer needs and recommend solutions
- Proactively engage with customers to understand their challenges and goals
- Work close with key vendors to stay informed about product updates
Requirements
- Typically requires a four-year college degree or equivalent experience
- 2 years functional experience in a sales or solutions role within the technology industry
- Good communication and presentation skills
- Self-motivated with a strong sense of ownership and accountability
- Customer-centric mindset with a passion for delivering exceptional service
- Ability to collaborate with cross-functional teams and vendors
- Adaptability to work in a fast-paced, dynamic environment
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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